Job Description

Job Code: #20288
Title: EMC Isilon Hardware Engineer
Job Type: Direct Hire
Job Location: Hudson Massachusetts

Job Description:

EMC Isilon Product Support Engineer

Location: Our client has several locations all across the United States. Candidates need to be commutable to one of their home offices. Some remote work is possible.

EMC PSE Lab experience Required

EMC Unity experience highly desired.

This person should be the end of the line support person. Not a person that calls a higher level of support.

Scope of Position:

The EMC Isilon Switch Product Support Engineer serves as a focused member of the Technical Support organization, responsible for several very important functions within the support group:

  • Research, develop, and implementation of EMC Isilon hardware/software service support. Hardware: Including,, CX 200/600/300/700/CX3/CX4, NS3/NS4/NSX and VNX based storage arrays. Also, all SAN switches.

  • Engaged directly on projects (hands on) as needed to provide direction field support and deliver support documentation, white papers, and technical service documentation to SMS field service staff.

  • Software/ Applications: EMC Time finder, Power path, Snapshot, Snap view, Snap clone, Mirror View, SAN Copy, Navisphere, Recoverpoint, Replication Manager, Open Migrator, Open Replicator

The EMC Isilon Product Support Engineer will mentor Field Engineers as crucial to our maintenance service offerings and to the success of the EMC Isilon platform service operations company wide. The EMC PSE should be the “upper crust” of hardware/software field engineering staff within a specified platform and have shown a high degree of success with timely, and accurate, problem resolution.

Application Instructions

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